Consultancy
The key to implementing a reliable and effective wireless solution is good planning and design. There are many factors that need to be understood such as line of sight, existing radio traffic, weather, the distance for the required connection and the system that you are integrating with. Our consultants have a proven track record in assessing customer needs and proposing reliable and effective solutions.
Site Surveys
Free site assessments and consultations including a line of sight test and an evaluation of bandwidth and integration requirements.
Network Design
Our design service ranges from producing a specification for a simple point to point wireless link through to designing larger multipoint wireless networks.
We also offer layer 3 networking, wireless failover, network integration and bandwidth management.
Training
We offer Training to educate our partners so that they can grow their wireless and IP camera businesses.
We provide Product and Sales training at your site or from at our own training facilities.
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Technical Services
We provide installation services to suit the individual needs of each customer. Our installation services range from pre-staging Wireless Radios prior to dispatch through to completely commissioning an entire wireless solution and providing other value added services such as CCTV system integration and local and wide area networking integration.
Pre-staging
We pre-configure your wireless solution so it arrive onsite ready to be connected to your customer’s network and we provide helpdesk support to ensure that any onsite issues during commission are quickly resolved.
Network Integration
Increasingly IP Cameras are being commissioned onto existing networks. We offer network integration installation services to ensure successful integration of CCTV solutions onto local and wide area networks including layer 3 network switching and bandwidth management.
Commissioning
We can visit the site and fully commission and test the wireless network for the customer and ensure that the connection is working properly and achieving the expected performance.
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Support
We understand good technical support is of paramount importance to integrators and their customers. CCTV and IT systems depend on wireless links for business critical applications so Integrators need to be able rectify issues either during commissioning or when a failure occurs quickly and efficiently.
Customer Service
We believe that good customer services makes the difference and we recognise that Integrators have to work hard to provide excellent service to their customer. Our well practiced business processes and can do attitude ensure that we consistently provide our customers with customer service excellence.
24/7 Helpdesk
We operate a 24/7 helpdesk and a rapid response service with a guaranteed 30 minute response for high priority issues that severely impact on the customer system. Our helpdesk also efficiently handles RMA request for faulty equipment.
Advanced replacement hardware
We offer all of our customers an advanced replacement service for failed wireless devices to minimise disruption to their business and to enable them to offer the best possible service to their clients.
Proactive Monitoring
Our Remote Monitoring and Management system provides Integrators with a solution for remote management and monitoring of their customers wireless solutions and IP cameras.